Shillingford Consulting Group (SCG), LLC (“SCG,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by clients, partners, and website visitors.

This Privacy Policy explains what information we collect, how and why it is used, how it is protected, and the rights available to individuals who interact with our website and services.

Non-Government Affiliation

Shillingford Consulting Group (SCG), LLC is a private consulting and advisory firm. We are not affiliated with, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs or any other government agency. Services provided do not guarantee outcomes.

Scope of This Policy

This policy applies to information collected through:

www.goscg-llc.com
Online forms and intake submissions
Email, phone, and written communications
Consulting and advisory services related to VA disability claims support

Information We Collect

Personally Identifiable Information (PII)

SCG collects personal information only when voluntarily provided, which may include:

Full name
Email address
Telephone number
Mailing address (when required for correspondence or services)

We limit data collection to what is reasonably necessary to respond to inquiries and provide consulting services.

Information We Do NOT Collect

SCG does not request or collect through our website forms:

Social Security numbers
Banking or financial account information
Full dates of birth

Sensitive information is handled only through secure, appropriate channels when required for active client engagements.

Purpose of Information Collection

Personal information is collected and used for:

Responding to inquiries and consultation requests
Client communication and service coordination
Appointment scheduling and service updates
Administrative and operational purposes
Supporting claim development and documentation coordination with authorized professionals, where applicable

SCG does not sell, rent, or trade personal information.

Methods of Information Collection

Information may be collected through:

Secure online forms
Email correspondence
Phone communications
Written documentation provided by clients

Electronic submissions are transmitted through secure systems using industry-standard safeguards.

IP Addresses and Website Analytics

SCG may automatically collect limited technical data, such as:

IP address
Browser type
Device information
Website usage patterns

This information is used to:

Monitor website performance and stability
Identify technical or security issues
Analyze general usage trends

When used for analytics, data is aggregated and anonymized where feasible.

Cookies and Tracking Technologies

SCG may use cookies or similar technologies to:

Improve website functionality
Understand how visitors interact with our website
Enhance navigation and content performance

Users may disable cookies through browser settings; however, some site features may be limited.

Email and SMS Communications

SCG may communicate with clients via email or SMS solely for service-related purposes, including:

Appointment coordination
Service updates
Administrative communications

Clients may opt out of non-essential communications at any time. Contact information is never sold or shared for marketing purposes.

External Websites

Our website may contain links to third-party websites for informational purposes. SCG does not control and is not responsible for the privacy practices of external sites. Users are encouraged to review the privacy policies of any third-party websites they visit.

Protected Health Information (PHI)

Commitment to Confidentiality

When applicable, SCG may handle limited health-related information provided by clients for the purpose of supporting VA disability claims.

SCG manages such information with a high degree of care and confidentiality, using safeguards designed to align with applicable privacy and security standards, including HIPAA principles where applicable.

PHI May Include:

Medical records or treatment histories provided by clients
Diagnostic documentation and evaluations
Medical opinions related to VA disability claims
Administrative records connected to claim support services

se of PHI

PHI is used solely to:

Support claim development and documentation
Coordinate with authorized medical professionals assisting with claim substantiation
Prepare materials required for claims or appeals

Client consent for PHI use is provided through engagement with SCG services. Clients may request limitations, revocation, or destruction of PHI where legally permitted.

PHI Collection and Disclosure Principles

Minimum Necessary Standard: Only PHI required to support the client’s claim is collected
Restricted Access: PHI is accessible only to authorized personnel and contracted professionals directly involved in claim support
Limited Disclosure: PHI may be disclosed only to:
- Medical providers assisting with evaluations
- Parties legally authorized or required by law

Data Security Measures

SCG employs administrative, technical, and physical safeguards to protect personal information and PHI, including:

Encrypted electronic storage
Restricted system access
Secure authentication controls
Ongoing compliance monitoring

Client Rights

Clients have the right to:

Request access to their personal information or PHI
Request corrections to inaccurate information
Receive an accounting of disclosures, where applicable

Requests must be submitted in writing and will be handled in accordance with applicable law.

Policy Updates

SCG may update this Privacy Policy periodically to reflect changes in law, technology, or business practices. Updated versions will be posted on our website. Continued use of our website or services constitutes acceptance of the revised policy.

Contact Information

Questions or concerns regarding this Privacy Policy or our data practices may be directed to:

Shillingford Consulting Group (SCG), LLC
Email: info@goscg-llc.com

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Terms & Conditions

Acceptance of Terms

By accessing or using www.goscg-llc.com, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

Nature of Services

SCG provides private consulting and advisory services related to VA disability claims support. We do not represent government agencies and do not guarantee outcomes.

Submission of forms or inquiries does not establish a client relationship.

No Legal or Medical Advice

Information provided through this website is for informational purposes only and does not constitute legal or medical advice. Clients are encouraged to consult licensed professionals as appropriate.

Limitation of Liability

SCG is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or reliance on information provided.

Intellectual Property

All website content, including text, logos, and materials, is the property of Shillingford Consulting Group (SCG), LLC and may not be used without written permission.

Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Contact

Questions regarding these Terms & Conditions may be directed to:
info@goscg-llc.com